Gaon Originals, a company organized and incorporated under the laws of India, is the primary data fiduciary and controller of personal data you submit to us when using www.gaonoriginals.com.

We recognize your right to confidentiality and are committed to protecting your privacy. Personal information about you is never collected automatically or without your knowledge. The information collected enables us to fulfill your orders and deliver a truly personalized experience:

• Information You Give Us: We receive and securely store any information you provide while creating an account or completing an order, including your full name, shipping & billing address, email address, telephone/mobile number, and account credentials.
• Automatic Information: Whenever you browse our store, we automatically collect basic browser diagnostics such as IP address, device type, operating system, and session history via cookies to provide seamless cart persistence and localized services.
• Transactional Information: Order numbers, item IDs, transaction timestamps, and payment statuses returned by our authorized banking payment gateways.

We utilize the information collected from customers strictly for legitimate e-commerce operations, order fulfillment, and service improvement:

• Order Processing & Delivery: Generating GST invoices, coordinating with logistics couriers, and sending real-time SMS & email dispatch notifications.
• Account Management: Maintaining your order history, saved addresses, and secure account credentials.
• Customer Support: Responding to inquiries, processing exchanges, and resolving delivery feedback.
• Fraud Prevention & Security: Detecting, preventing, and investigating unauthorized access or malicious behavior.
• Artisan Recommendations: Presenting personalized product recommendations based on your preferences and previous purchases.

We process your personal data based on clear legal grounds:

• Contractual Performance: Processing data required to fulfill our contract with you (delivering goods ordered and processing payments).
• Your Explicit Consent: When you register an account, subscribe to notifications, or provide information willingly.
• Legitimate Business Interests: Maintaining platform stability, fraud detection, and improving customer experience.
• Legal Obligation: Retaining financial receipts and records as mandated by Indian tax and commercial statutes.

We retain your personal data for as long as your Gaon Originals account remains active. If you choose to terminate your account, your personal identification records will be securely archived or deleted from our active database.

Certain transactional records (such as tax invoices and purchase receipts) are retained in compliance with statutory Indian accounting and taxation laws (GST Act and Companies Act) for required retention periods.

Cookies are alphanumeric identifier files placed on your browser. They allow our e-commerce platform to recognize your device, maintain items inside your shopping cart between visits, and ensure uninterrupted checkout.

Important: Cookies cannot execute executable code or transmit viruses. They only store user preferences and session keys that you provide. You may adjust your browser settings to reject cookies, though certain interactive features (like cart persistence) require cookies to function.

We utilize industry-standard Secure Socket Layer (SSL) 256-bit encryption to protect data sent across our servers.

Information about our customers is a foundational part of our artisanal business. We are NOT in the business of selling customer information to external parties.

We share data strictly with trusted service partners required to deliver our services:

• Logistics & Courier Partners: Name, phone number, and delivery address shared with BlueDart, Delhivery, DTDC, or India Post solely for doorstep parcel delivery.
• Payment Processors: Transaction amount and customer identifiers shared with authorized payment gateways for payment authorization.
• Legal Requirements: Disclosures made when strictly mandated by legal subpoenas, judicial orders, or governmental law enforcement.

As a valued Gaon Originals customer, you hold comprehensive rights over your personal data:

• Right to Access & Rectification: You can review and update your profile, phone number, and addresses directly via your account dashboard.
• Right to Withdraw Consent: You may unsubscribe from marketing newsletters at any time via the one-click unsubscribe link in any promotional email.
• Right to Erasure / Account Deletion: You have the right to request deletion of your account and personal identifiers by writing to our care team.

Use of www.gaonoriginals.com is intended solely for individuals capable of forming a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you may use our platform only with the direct involvement and supervision of a parent or legal guardian.

We periodically update this Privacy Policy to reflect advancements in our technology, changes in logistics, or legal statutory requirements. The updated date at the top of this notice indicates when modifications become effective. We encourage you to review this policy periodically.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, the contact details of the designated Grievance Officer for Gaon Originals are provided below:

We are committed to acknowledging and resolving customer inquiries or grievances within 48 to 72 business hours.