Gaon Originals was established in the year 2020 and has been an active catalyst in rural community development and artisanal retail for over 15 years, committed to connecting modern conscious homes with authentic Indian village crafts and natural harvest produce.

We are actively engaged in the ethical sourcing, manufacturing, and export of rural fabrics, organic food harvests, traditional apparel, and handcrafted home furnishings. While we operate regional outlets across India, our products are globally available through our official e-commerce platform at www.gaonoriginals.com.

This document is an electronic record published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 and the amended provisions pertaining to electronic records in statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

For the purpose of these Terms of Use, wherever the context so requires, “You” or “User” shall mean any natural or legal person who accesses or browses the website or creates an account as a Registered User of Gaon Originals. The terms “We”, “Us”, and “Our” refer to Gaon Originals.

• Account Accuracy: When registering an account or checking out as a guest, you agree to provide true, accurate, current, and complete information regarding your name, shipping address, email address, and mobile number.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and password. Any activity conducted under your credentials shall be deemed initiated by you.
• Right to Update: Gaon Originals reserves the right to modify or update these terms at any time. Revised terms will be posted directly on this page, and your continued use of our platform constitutes agreement with any revisions.

The registered domain name “www.gaonoriginals.com”, trademarks, brand identity, product photography, text, illustrations, graphic emblems, and digital assets are exclusively owned, controlled, or licensed by Gaon Originals.

• Personal Non-Commercial Use: All material on the Gaon Originals website is provided solely for your personal, non-commercial shopping and informational use.
• Prohibition on Copying: You must not copy, reproduce, republish, upload, transmit, or distribute any site material, in whole or in part, without prior written consent from Gaon Originals.

All product prices displayed on the website for delivery within India are quoted in Indian Rupees (INR) and are inclusive of applicable Goods & Services Tax (GST). Standard delivery fees apply as defined in our Shipping Policy.

We provide multiple secure, encrypted payment avenues:

• Online Payment Gateway: Unified Payments Interface (UPI via Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, MasterCard, RuPay, Amex), and Net Banking via RBI-authorized, PCI-DSS Level 1 compliant gateway partners (e.g. Razorpay).
• Bank Transfer / NEFT / RTGS: Direct bank account settlement available for bulk, institutional, or custom artisanal orders upon coordination with our billing department.

Gaon Originals does not store customer CVVs, ATM PINs, or net banking passwords on its servers.

Because our collections celebrate authentic human craftsmanship and non-chemical processing, natural characteristics must be observed:

In cases of genuine defect or transit damage, replacement or exchange is facilitated in accordance with our Cancellation, Return & Refund Policy.

In no event shall Gaon Originals, its directors, employees, artisans, or affiliates be liable for any indirect, incidental, punitive, or consequential damages arising out of the use or inability to use this platform or products purchased, even if advised of the possibility of such damages.

Our total aggregate liability in connection with any claim arising out of an order placed on www.gaonoriginals.com shall in no event exceed the actual monetary amount paid by the customer for the specific product in question.

These Terms and Conditions shall be governed by, interpreted, and construed strictly in accordance with the laws of India, without regard to conflict of law principles.

Any legal disputes, controversies, or claims arising out of or in connection with transactions on this platform shall be subject to the exclusive jurisdiction of the competent courts in Nainital / Haldwani, Uttarakhand, India.

If you have questions, doubts, or require clarification regarding any clause in these Terms and Conditions, please reach out to our customer care team: